Disaster Resource Center

Hurst Lending & Insurance is committed to serving the communities in which we reside and operate. Hurricane Harvey and Hurricane Irma continue to have a direct impact on our friends and neighbors.  The resources listed here are some we hope will be valuable to those seeking to recover from storm and flood damage.  If you know of others, please feel free to post them below in the comments.

Mortgage Relief for Your Current Loan

If you are are affected by the recent Hurricanes, Fannie Mae and Freddie Mac want to help. If your loan is owned by Fannie Mae or Freddie Mac, you may be eligible to temporarily stop making your monthly mortgage payment for up to 12 months.

  • You won’t have late fees.
  • You won’t damage your credit.
  • You won’t have to catch up on all your payments at once
  • At the end of the deferral, you can work with your mortgage servicing company to arrange for mortgage payments similar to what you paid before the disaster.

Check your mortgage statement for contact information for your mortgage servicer, or look it up at https://www.mba.org/news-research-and-resources/hurricane-relief.

You can also learn more directly from Fannie Mae and Freddie Mac:


No Down Payment Disaster Relief Loans

There are several types of mortgage loans available to help homeowners who need to re-build or purchase a new home due to the destruction of their house or apartment by a hurricane or flood. You can find more information on some of those programs here:


https://www.sba.gov/loans-grants/see-what-sba-offers/sba-loan-programs/disaster-loans – for businesses and residences

Federal Emergency Management Agency (FEMA) Resources

Website: https://www.fema.gov/

Phone Numbers:

  • (800) 621-FEMA
  • (800) 621-3362

Hours of Operation:

  • Every day, 7:00 am – 11:00pm ET

FEMA Hurricane Harvey Resource Center:



FEMA Hurricane Irma Resource Center:



File a FEMA Claim:


Red Cross



  • (800) RED-CROSS

Amercan Red Cross Safe and Well Website – Find Family and Friends / Register Yourself as Safe:

Find Shelter Information:

Salvation Army


Local Centers:



U.S. Department of Housing and Urban Development



  • (800) 569-4287


National Flood Insurance Program – For flood insurance policy holders:



  • (800) 621-3362

Hours of Operation:

  • 8 a.m. to 6 p.m. (CDT)


Texas Department of Insurance’s Consumer Help Line – Help with filing a personal insurance claim:



  • 800-252-3439

Florida Office of Insurance Regulation


Florida Division of Emergency Management



  • 800-226-4329

Western Union

  • Fee-free Western Union Money Transfers U.S. to the state of Texas via retail Agent locations and telephone money transfer from Sunday August 27, 2017.
  • Fee-free consumer donations to American Red Cross via WU Quick Collect from Sunday, August 27, 2017.
  • To donate, consumers complete the blue Payments section on the WU or Quick Collect form, using “American Red  Cross” as the Company Name, along with “Hurricane Harvey Relief” in the Account Number field.



United States Postal Service


Federal Trade Commission


American Bar Association